E288 | How AI Is Transforming Customer Success with Sivan More of HiBob
CHURN FM
00:00
Evolving KPIs in SaaS with AI
This chapter examines key performance indicators in the SaaS industry, focusing on traditional metrics and their evolution due to artificial intelligence. It discusses the importance of revenue per employee and the emergence of new roles, such as information architects, to enhance customer success strategies. The conversation also highlights the need to balance automation with human interaction to ensure effective client relationships.
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