2min chapter

The Leader Factor cover image

Hiring, Firing & Promotion with Psychological Safety

The Leader Factor

CHAPTER

How to Measure Cultural Competency Better

The traditional pattern is that we promote people on the strength of their performance as individual contributors based on their technical competence and the results they deliver. But you said something important, Jr., which is in many ways, however, it's not surprising because we're not very good at measuring this. So there's a disconnect. There's a misalignment. Right? Most people are saying that cultural competence accounts for more than half of what drives overall performance. And yet we really don't do that in our process. We have to go back to the cultural side of the ledger and say, how can we measure this better? How can we factor it in to these decisions better?"

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