New Books in Sociology cover image

Benjamin J. Shestakofsky on How Venture Capital Shapes Work, Innovation, and Inequality

New Books in Sociology

CHAPTER

Insights into Remote Customer Support Management and Operations

This chapter explores the challenges of overseeing customer support operations across different geographic locations, focusing on the operations manager's role. It highlights experiences coordinating teams in the Philippines and Las Vegas, as well as adapting to sudden project demands from the San Francisco team.

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