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2min chapter
Benjamin J. Shestakofsky on How Venture Capital Shapes Work, Innovation, and Inequality
New Books in Sociology
Insights into Remote Customer Support Management and Operations
This chapter explores the challenges of overseeing customer support operations across different geographic locations, focusing on the operations manager's role. It highlights experiences coordinating teams in the Philippines and Las Vegas, as well as adapting to sudden project demands from the San Francisco team.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode