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Data Trends Shaping AI’s Future with NVIDIA’s Agentic AI CTO

The Data Chief

CHAPTER

AI Transformations in Customer Service and Cybersecurity

This chapter explores the diverse applications of AI in customer service settings, particularly in retail through kiosks and digital assistants. It also emphasizes the importance of AI in cybersecurity for managing extensive data and detecting fraudulent activities, while addressing the need for personalized AI solutions tailored to specific business challenges. The conversation highlights the critical decisions CTOs and CIOs face when navigating the complexities of software choices and the risks associated with relying solely on single-vendor solutions.

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