4min chapter

LEVELS – A Whole New Level cover image

#181 - How to create & scale helpful content to grow your business | Sol Orwell, Mike Haney, & Paul Barszcz

LEVELS – A Whole New Level

CHAPTER

How to Get the Most Out of Your Customer Service

We're in the lucky position that we were so obsessive about our reputation, how we operate things. Every month we get maybe 30 to 40 to 50 people applying just through our careers or jobs and whatever link right now is in the footer. So I think by having all these rules around how we operate, people are kind of attracted to it. We don't generate a ton of revenue. But they take care of people and our reputation. It just has now built this automatic stream of applicants. The employee turnover rate is pretty much zero. There's one employee who left three years ago and we still chat with them like once a week in Slack. And even the few that have left,

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