Empathy and Model Training: Insights from Calls

Daniel and Chris hang out with Mike McCourt from Invoca to learn about the natural language processing model architectures underlying Signal AI. Mike shares how they process conversational data, the challenges they have to overcome, and the types of insights that can be harvested.

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Featuring:

• Mike McCourt – GitHub, LinkedIn
• Chris Benson – Website, GitHub, LinkedIn, X
• Daniel Whitenack – Website, GitHub, X

Show Notes:

• Mike McCourt | Invoca Employee Spotlight
• Invoca
• Signal AI
• Zipf’s law
• Meet the Data Scientists Behind Invoca’s Conversational Analytics Algorithms
  -Invoca raises $56 million to apply AI and analytics to voice calls
  -Invoca’s Signal Discovery uses machine learning to conduct conversational analysis on inbound calls
  -Invoca - What Will You Discover?

Something missing or broken? PRs welcome!