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"What is Empathy?" with Terri Moyers, Ph.D. and Bill Miller, Ph.D. - s1, e8

Making Therapy Better

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Reflective Listening: How to Learn From Your Clients

One of the early learnings when you're trying to help someone learn accurate empathy is that you are making inferences. Most people respond to what they think the person meant as if that's really what they meant. So there's something you have to do to learn from your clients. It's called reflective listening. You have to make me trying to understand that person's perspective, making statements that are guesses about it and letting them teach you what their perspective is.

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