Circuit City: Lessons from Decline

This chapter examines the decline of Circuit City due to poor management decisions, including layoffs and wage cuts that degraded service quality. It also contrasts the electronics retailer's challenges with nostalgic recollections of Blockbuster Video, exploring how both companies navigated the changing market landscape. Additionally, the chapter discusses the impact of anti-piracy campaigns and the rise of illegal downloading, revealing the unintended consequences of such efforts.