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Workplace Confessions with Lopa van der Mersch Founder & CEO of Rasa: "I stuff the complaint box" & "I'm not Steve Jobs"

Rocketship.fm

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I Stuff the Complaint Box

If you're finding yourself making product decisions based on the squeaky wheel, stop and think about whether making decisions like this is actually driving value. What if the complaints that they stuff the complaint box with? What if they shouldn't have been prioritized in the first place? In this case, it didn't matter. They were able to sort of hack their way into the sea suiet because of this broken process. So if you're noticing that processes are broken on your end, do what you can to try and fix those processes, not work around them.

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