Intercom’s Jonathon Colman on why content designers should do less
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Do You Have a Favorite Designer?
Sally Kohn: I thought design was about making things pretty. Donald Norman said it's concerned with how things work. In product design, we're specially concerned with how design solves a problem. But to answer your question, favorite designer, super nerdy. She says J.R.R. Tolkien designed an entire world but also did all the original artwork himself.
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