The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Andrew Chen on how tech’s giants drive growth with network effects

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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The Ultimate Guide to Conversations

The cold star problem is all about what happens when you have zero users. And so i talk about how the corp strategy there is really to figure how to build these atomic networks, kind of bes how do you get a single team to utilize your product and get excited? Once you achieve that, then you're able to get enough momentum to hit the tipping point,. which i talk about as a reputable process of generating these atomic networks.

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