Every enterprise level, even smaller businesses now, there's going to be some sort of system in place where the most important elements of the website or digital experience is the content. And so yeah, I kind of care about those users because I think they're the person who sort of likes their CMS. You know, if people are like, "I'll have to go and do this," then it's miserable for them. We're really just growing into an understanding of actually what the web is as its own thing.
Rachel Andrew inspires us to understand people who are not like us because most often the products we design are not for us. She motivates us with her successful habit of GTD (Getting Things Done). She teaches us that solid attention to detail and ability to execute can be more important than specific technical skills. […]