Moving from services to products - Kirsten Mann on The Product Experience
The Product Experience
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How to Scale a Transformation Project
The shape of the organization, I think is one as well. We wouldn't have been able to scale in the model we're in because we had very specialist consultants that you tap out at a certain point. The profile and the composition of revenue was another aspect of success Randy that the board were very interested in changing. How do we get lots of customers maybe not spending as much, but not as dependent on a couple of these really key high profile customers? One other aspect was growth across regions versus so we want to actually start to see growth in Japan, US and increase share of wallet. So again, unless you're a product company, it starts to become hard to increase your share of
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