A Blueprint for AI-Driven Process Optimization for Regulated Industries - with Vrinda Khurjekar and Paul Pallath at Searce
The AI in Business Podcast
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Evolving Dynamics of Regulation and Customer Experience in Finance
This chapter explores the shifting responsibilities between regulators and banks, particularly in the UK, as banks adopt more regulatory roles. It highlights the transformation of customer experience and call center workflows, while stressing the importance of AI-driven solutions in regulated industries.
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