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A Blueprint for AI-Driven Process Optimization for Regulated Industries - with Vrinda Khurjekar and Paul Pallath at Searce

The AI in Business Podcast

CHAPTER

Evolving Dynamics of Regulation and Customer Experience in Finance

This chapter explores the shifting responsibilities between regulators and banks, particularly in the UK, as banks adopt more regulatory roles. It highlights the transformation of customer experience and call center workflows, while stressing the importance of AI-driven solutions in regulated industries.

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