E86: How Customer Success Drives Business Growth with Gainsight CEO Nick Mehta
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Aligning Customer Success with Business Strategy
This chapter delves into the integration of customer success strategies across business operations, stressing the alignment of all team members with customer needs. It also discusses the shift towards Net Revenue Retention metrics to enhance company-wide focus on long-term customer relationships and the challenges faced by sales teams in balancing short-term quotas with long-term customer renewals.
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