A day in the life of a conversation designer
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
00:00
Designing Conversational AI: Strategies for Success
This chapter explores effective strategies for creating natural and engaging conversations for AI agents and chatbots. It covers the importance of user feedback, maintaining a consistent brand voice, and ensuring a seamless transition between AI and human interactions. The chapter also emphasizes the role of conversation designers in prioritizing tasks, collaborating with teams, and continuously improving the customer experience.
Play episode from 03:48
Transcript
