The Effects of Incivility
Christine's father was a salesman. His boss would insult staff members in meetings and blame them for things beyond thair control. He even belittled clients. During a visit to a client's store, my dad heard his boss tell the owner, i see you're carrying on your father's tradition. The idea of people being put on the spot was something in a meeting, you know, you don't know what you're doing here. Screaming certainly took place, which i would say crosses the line of what i tend to study.