Christine's father was a salesman. His boss would insult staff members in meetings and blame them for things beyond thair control. He even belittled clients. During a visit to a client's store, my dad heard his boss tell the owner, i see you're carrying on your father's tradition. The idea of people being put on the spot was something in a meeting, you know, you don't know what you're doing here. Screaming certainly took place, which i would say crosses the line of what i tend to study.
It’s not your imagination: rudeness appears to be on the rise. Witnessing rude behavior — whether it's coming from angry customers berating a store clerk or airline passengers getting into a fistfight — can have long-lasting effects on our minds. But behavioral scientist Christine Porath says there are ways to shield ourselves from the toxic effects of incivility.
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