How Retailers Can Protect Customer Relationships

Sam Altman, the CEO of OpenAI, has been on a dealmaking blitz with some of the world’s largest, most important AI players such as Nvidia and SoftBank. But there are risks to his high-stakes tactics, as WSJ reporter Berber Jin explains. Plus, WSJ Heard on the Street columnist Jinjoo Lee discusses how retailers might be threatened by ChatGPT’s new direct-purchasing feature. Belle Lin hosts.

Sign up for the WSJ's free Technology newsletter.

Learn more about your ad choices. Visit megaphone.fm/adchoices