108: Etie Hertz - Why customer empathy is now the moat
PRODUCTEA with Leah, Growth & Senior Leadership
00:00
Balancing AI and Human Insight in Customer Service
This chapter explores the interplay between AI technologies and human agents in the customer service landscape, emphasizing the need for adaptability and effective data management. It highlights the importance of integrating diverse data sources and the role of human feedback in refining AI models, ensuring that companies can meet evolving customer expectations. The discussion also addresses the challenges of siloed information and the strategic balance necessary to enhance customer experiences while maintaining efficiency.
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