PG&E CEO Patricia Poppe: Joy in the workplace and Leading with love
In Good Company with Nicolai Tangen
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Building Trust and Sustainability in Utility Relations
This chapter explores the intricacies of rebuilding trust with 16 million customers while addressing the challenges of customer satisfaction in a primarily billing-focused interaction model. It emphasizes the advantages of a decarbonized economy and strategic investments in infrastructure to enhance operational efficiency, reduce costs, and promote sustainability. The discussion includes the dynamics of being a publicly listed utility and the potential benefits of renewable energy and electric vehicles in optimizing the electricity grid.
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