Enabling teams to track customer journeys

In episode 86 of o11ycast, Ken Rimple and Jessica Kerr sit down with Amarilis Campos from Nubank. They explore how Brazil’s largest digital bank uses observability to build resilience and autonomy at scale. Amarilis shares how Nubank’s culture of “acting like owners, not renters” and its journey from metrics and logs to tracing with Honeycomb helped the company grow to over 100 million customers.

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