Quality Control Assurance Is a Solution in Search of a Problem

"What we do is what gets the job done as long as you remember that you did it," she says. "Until you can articulate in some way that's going to resonate with leadership, there will not be a commitment to this." She adds: Quality assurance can easily be a solution in search of a problem. 'I'd like to come up with these global recommendations, but at the end of the day, it is by team, by process'