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Churn is a company problem, not a customer success problem

The Proof Point

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Addressing Customer Churn and Improving Sales Practices

The chapter delves into the detrimental effects of overselling and overpromising by sales teams on customer satisfaction and churn rates post-sale. It stresses the importance of honesty and transparency in sales conversations and aligning sales incentives with customer retention. The conversation also highlights the significance of collaboration between sales, marketing, and customer success teams to enhance the overall customer experience.

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