Can AI actually help you manage feedback better – or is it just adding more noise?
In this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Aly Mahan to discuss using AI to handle feedback at scale, prioritize product decisions, and close the loop more effectively.
Plus, why chasing “inbox zero” for product feedback is a trap – and what to do instead.
Key talking points of episode 12:
Staying on top of customer feedback
Using AI to sort, summarize, and quantify feedback
Why you don’t need to respond to every customer request
Using feedback to help with product discovery
How Pendo's product team is learning about AI
Subscribe now, grab your favorite beverage, and let's deep dive into the fascinating world of product ops. In the Product Ops Chronicles, we don't just talk about products; we make them legendary. 🚀
About our guest, Aly Mahan
Aly cut her teeth in the world of venture-backed startups, where the most important thing was getting sh*t done in a scalable way, with minimum friction and maximum flexibility.
Over the last 15+ years she’s worked in everything from financial auditing to marketing consultancy, and – most recently – spent the last few years helping Pendo ship more consistently while scaling their product team.
Aly is flexible, quick to adapt, and happiest when she’s helping people, learning something new, and turning chaos into clarity.
About our hosts, Graham and Antonia
Graham Reed is the Head of Product Operations at HeliosX Group. He’s a seasoned, results-driven & strategic Product Operations leader with over 10 years as a hands-on product manager/leader. He’s also the Founder of the Product Mind Community, a product-focused mental health and wellbeing support hub.
Antonia Landi is a Senior Product Operations Coach & Consultant dedicated to transforming competitors into market leaders through the power of Product Operations. She specializes in designing and implementing tailored operational frameworks that drive alignment, effectiveness, and measurable outcomes.
