#87 - User Interviews 201: Leveling Up Your Interviews with Therese Fessenden of NN/g
Awkward Silences
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How to Avoid Uncomfortable Interviews
i like to have a second researcher, whether they're taking notes or not, it just helps to have another person there to be kind of a witness. If you start to sense that this person's doing strange things, like, you can definitly end the interview early. But usually it's rare that someone's really truly aggressive. It's usually that somebody's more like closing themselves off because they've been vulnerable and now they've been burned by their judgment. So i'll usually, you know, if i send someone being too silly, i'll just kind of be firm with em,. And so it's not really judging them in any way, but it's being clear that,
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