2min chapter

The Turning Point cover image

Der Spiegel

The Turning Point

CHAPTER

How to Make Your Customers Happy and Focus on Their Needs

I think the next iteration or journey needs to be like but making our customers happy and focusing on their needs. And yeah I think this is really where we need to go. One of the things that we are in the way of changing right now is like the focus on rather short term acquisition goals towards more long term goals. That's kind of where we stand with the trade off between acquisition and getting into more attention and churn reduction focus.

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