14min chapter

 What Now? with Trevor Noah cover image

Meet Khaya Dlanga – One of My Favorite People [VIDEO]

What Now? with Trevor Noah

CHAPTER

Service Evolution: From Luxuries to Compromises

This chapter explores the decline in service quality within industries like Uber, reflecting on how profit has overtaken genuine consumer care. The discussion critiques aggressive business strategies from Silicon Valley that prioritize market share, often at the expense of drivers and customer satisfaction. Additionally, it humorously addresses the speaker's smartphone overuse while linking technology's societal implications to a broader conversation about media consumption and personal experiences.

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