Ep. 216: Ben Reason | Humanizing Experiences: The Power of Design in Creating Meaningful Connections
Customer Confidential: Untold Stories of Earned Growth
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The Importance of Mopping Up Things
Bain helps companies implement the net promoter system. The outer loop is designed to give frontline and say middle office employees a voice in how they can do their job. One of the most moving moments in my career was sitting in a huddle with unionized employees, many of them 20 and 30 year employees. They cried when we interviewed them because we asked them how their day was. Emotional floodgates over times.
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