DomainSherpa – Down The Rabbit Hole – June 27, 2024: Escrow Row Row Your Boat
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Enhancing Account Management and Communication in Domain Transactions
The chapter focuses on the speaker's efforts to hire new team members with specific qualifications for the account management team, stressing the importance of training and coaching to improve processes and customer service. It addresses feedback from NAMEScon regarding the significance of reliability, transparency, and effective communication in the KYC process, emphasizing the need for better people-to-people interactions and team collaboration. The discussion also highlights the importance of communication, trust-building, and reducing anxiety in domain transactions, creating a positive outlook for the industry despite uncertainties.
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