Enhancing Account Management and Communication in Domain Transactions

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The chapter focuses on the speaker's efforts to hire new team members with specific qualifications for the account management team, stressing the importance of training and coaching to improve processes and customer service. It addresses feedback from NAMEScon regarding the significance of reliability, transparency, and effective communication in the KYC process, emphasizing the need for better people-to-people interactions and team collaboration. The discussion also highlights the importance of communication, trust-building, and reducing anxiety in domain transactions, creating a positive outlook for the industry despite uncertainties.

As we say on DomainSherpa - all roads lead to domains. And our work with domains has us venturing "down the rabbit hole" into different topics all the time. So this is a tech-adjacent, digital asset, pop-culture, tangent-positive monthly podcast - with some domains stuff thrown into the mix for good measure. In this episode, JT is joined by Drew and special guests Shaun McMeekan and Sofia Canala of Escrow.com. Together, they delve into their experiences at NamesCon and provide insights into the current state of the domain industry. The discussion also highlights some recent developments at Escrow and what they expect as they look ahead to the second half of the year. So tune in and jump down the rabbit hole!