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Cedric Chin: What Operators can Teach Investors, the Study of Expertise, Knowledge Shields, and More (Podcast #10)

Liberty's Highlights

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The Aha Moment When You Understand Something Surprising About Your Customer

Startup operators have more of this problem of like trying to figure out what the customer wants, right? Whereas if you're running a typical business like a barbershop, then that's not really a problem. Some customers are so valuable because some of them will unlock it for you, right? But most of them probably won't.

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