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AI Assistants for Agents to Enhance Support and Satisfaction - with Venk Korla of HGS

The AI Consulting Podcast

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Minimizing AI Hallucinations in Customer Experience

This chapter explores the challenges of implementing generative AI in customer interactions, highlighting the importance of reducing AI 'hallucinations' and refining algorithms. It also stresses the significance of leveraging historical customer data to enhance the relevance and empathy in AI responses.

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