97. How This Host Uses the 5 Senses and Love Languages to Elevate Guest Experience - Interview with Tyann Marcink
No Vacancy The Podcast with Natalie Palmer
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Effective Guest Communication and Cleaner Marketplace Sponsorship
This chapter emphasizes the significance of effective communication in hospitality, including sharing local tips, answering guest inquiries, and optimizing messages to boost reviews and prolong guest visits. A guest recounts their extensive message flow with 25 touch points pre-arrival, sparking a discussion on the optimal touch point quantity, followed by an advertisement for Turnout with a $150 Amazon gift card incentive.
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Transcript
