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Episode 46: The People Pleaser Trap: Why Being Helpful Isn’t Enough

Account Management Secrets

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Navigating Customer Relationships

This chapter explores the critical behavioral cues indicating team over-functioning and addresses customer churn and satisfaction. It highlights the significance of strategic rituals, proactive questioning, and effective communication in enhancing customer success. By fostering curiosity and radical candor, leaders can empower account managers to build strong, constructive relationships with clients.

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