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Making rapid research a reality - Devin Harold, Director of UX Research, Financial Services at Capital One

Insights Unlocked

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Is It on Day One or a Year?

Alfonso: What's a realistic time frame for how long it takes to get in your cadence and your rhythm? I mean, is it on day one or does it take a year? He says Verizon got to a sort of break even point relatively quickly. A company like Capital One, where we are a little bit more compliance-based, could take anywhere from that five months to a year. But I think that it's not as daunting or as difficult as people think.

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