2min chapter

The Irrational Mind | With Kristen Berman cover image

How Does Airbnb Disrupt with Design?

The Irrational Mind | With Kristen Berman

CHAPTER

Ratings Are Hard, but Can We Take That for Granted?

How people in different cultures respond to the same rating scale varies dramatically. Ratings are hard, but they're especially challenging for international platforms like air b b. How do you make it so that i an in different culture rates you poorly, that it doesn't take away your ho status or your booking rate?

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode