Buying Off the Shelf Software Versus Customizing It Yourself?

When, when does it make sense to buy off the shelf software versus creating your own custom solutions that are unique to your organization as a whole? That's a very personal question for any business or i t department to answer. The decision ultimately comes down to is ther tool that meets your businesss needs? And we've found s a specialty contractor that not always is there a solution out there that fits our exact needs. We're unique in our own right, because we want to be. and sophors built for the masses.