Investor Retention in Property Management

In this episode, I am joined by Ray Hespen CEO & Co-Founder of Property Meld.

We discuss:

(00:00:00) - Intro

(00:02:31) - Ray’s background and career

(00:04:11) - What is correlated in your data with resident retention?

(00:11:44) - Experience vs. Lease Renewal data

(00:20:54) - Sponsor - PMW

(00:22:57) - Property Owner churn

(00:26:45) - Advice for dealing with investor churn

(00:34:00) - Where do PM responsibilities begin and end in terms of property performance for the owner?

(00:38:56) - Sponsor - Rentvine

(00:52:11) - What are the most important KPIs for maintenance operations?

(00:58:53) - Standardizing industry metrics

Learn more & connect with me here:

⁠Crane⁠, the private community for property management business owners.

⁠My Free PM Newsletter⁠

⁠RL Property Management⁠

Learn more and connect with Ray here:

Ray on LinkedIn

Property Meld

KPI Cheat Sheet

The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.