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3min chapter
Bonus: Journey-Centric Design: The Evolution of UX Design Operations (feat. Kim Flaherty, NN/g)
NN/g UX Podcast
Intro
This chapter explores the key differences between product-centric and journey-centric design in UX. It emphasizes the significance of a journey management approach that enhances customer experiences and fosters human-centered outcomes.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode