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4min chapter
AI: Is It Hype Or Helpful?
The CX Leader Podcast | A resource for customer experience leaders
Evolving Customer Experience: From Human to Digital
This chapter explores the shift in customer experience from live interactions to digital channels, underscoring the need for anticipation and alignment with consumer preferences. It emphasizes the integration of CX and operational data to enhance customer journeys and the importance of addressing both immediate concerns and larger strategic issues.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode