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7min chapter
How True Classic Turned T-Shirts into a 40,000-Member Community with Breanna Moreno
The Frictionless Experience
Reimagining Retail: The Power of Customer Support
This chapter explores the critical role of multi-channel strategies and proactive customer support in enhancing retail and digital brand success. It argues that effective support not only boosts sales conversions but also strengthens customer loyalty, emphasizing the long-term value of investing in support teams rather than solely focusing on acquisition metrics.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode