2min chapter

Lenny's Podcast: Product | Growth | Career cover image

Humanizing product development | Adriel Frederick (Reddit, Lyft, Facebook)

Lenny's Podcast: Product | Growth | Career

CHAPTER

B2B SAS Companies Need to Import CSV Files From Their Customers

About a third of people will consider switching to another company after just one bad experience during onboarding. Square, Spotify, and Zora are able to grow their businesses on top of flat file. This is because flawless data onboarding acts like a catalyst to get them and their customers where they need to go faster.

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