3min chapter

HBR IdeaCast cover image

Trying to Persuade and Other Big Mistakes Marketers Make

HBR IdeaCast

CHAPTER

Building and Maintaining Brand Associations

This chapter emphasizes the significance of cultivating a brand's positive image while addressing negative perceptions. It includes a case study on McDonald's and their successful strategy of highlighting real ingredients in response to negative stories, as well as an advertisement for NetSuite by Oracle showcasing the advantages of their cloud financial system.

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