Navigating the Friction: Product Management vs User Experience Design

This chapter delves into the ongoing tension between Product Managers (PM) and User Experience (UX) professionals, discussing industry challenges, job shifts, and the impact of collaboration in software development. The conversation addresses the increasing friction between the two roles, exacerbated by industry trends merging PM and UX functions, leading to misalignments. It also explores the impact of AI on these roles, the need for a balance between technology and human interaction, and the importance of focusing on outcomes rather than features in product development.