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How To Drive Innovation & Growth In Your Consulting Business With Susan Lindner: Podcast #289

Consulting Success Podcast

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How to Make Your Customer a Hero

Sally Kohn: I think one of the questions that people might be kind of pondering on right now is, okay, this makes sense. But for people who maybe aren't sure how to get that information, like ultimately, you're talking about identifying what people care most about at the core. How do you suggest that people go ahead and do that if they don't have, let's say, a big budget to conduct studies? What have you found or how do you kind of think about that kind of an activity?Kohn: As I'm thinking about my three target audiences, as I think about my customer's target audiences, I ask a couple of questions. Do we

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