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Remembering Tony Hsieh of Zappos
How I Built This with Guy Raz
How Did You Turn It Around?
How did you get to a place where you were able to make it sustanable? I think for us, really deciding we wanted to build our brand to be about the very best customer service and customer experience. That wasn't baked into the model from the beginning. It led us to do a lot of things that would not have made any sense if that wasn't our north star....
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