6min chapter

Leveraging AI cover image

76 | Transforming Operations and Outsmarting Challenges using AI Solutions with Susan Frew

Leveraging AI

CHAPTER

Exploring AI Tools in Call Centers

The chapter delves into the implementation of AI solutions in call center systems, showcasing the potential and challenges faced in making the systems sound more human-like. It discusses the iterative process of improving AI tools and the vast array of AI programs available globally, including the Gen Z translator GPT.

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