Cisco's Dan Heath talks about how to use upstream thinking in our everyday lives. He says parenting and teeth are two areas we're most practiced in implementing it. We'd all do well to do a little more of it in our own lives, whether at home or at work.
We knew a pandemic was coming. We knew our police were treating some of us differently than others. So why were we so unprepared for what happened? In this eye-opening conversation, Rufus and author Dan Heath dig into what it takes to root out problems at their source, both in our own lives and in the larger world.