Welcome back to the show where we help financial advisors build efficient, profitable, and deeply human advisory firms. In this episode, Libby dives into the heart of creating a scalable and sustainable client service model. She breaks down the mindset shifts advisors need, the math behind revenue per hour, how to segment your book intentionally, and why aligning your service model with profitability is the key to delivering exceptional client experiences. This is a thoughtful, practical, and empowering conversation to help you reshape your ongoing service in a way that benefits you, your team, and your clients.
What you’ll learn in this episode:
• Why advisors struggle with mental blocks around pricing, fees, and client segmentation
• How to calculate your true revenue per hour and use it to make better capacity decisions
• A step-by-step process for segmenting clients and defining aligned service levels
• How to avoid client subsidization and ensure each household is serviced profitably
• Ways to right-size service for clients who don’t meet your hourly rate, without sacrificing care or professionalism
As Libby walks through each step, you’ll gain clarity, confidence, and a practical roadmap to redesign your client service model so you can serve clients exceptionally well without overwhelming your team. This episode will help you work smarter, stay focused on what matters, and build a practice you love managing every single day ✨.
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