What's the Process of Milk?

How can we understand why people don't feel empathy, and how can we perhaps try to cultivate that empathy within them? Well, I think for all of society, we see huge social progressions happen when a lot of people at time don't agree with the social progression. We live somewhat in a, it's kind of like a flock mentality, we're a bit like sheep, and I guess I view that as a bad thing.