
Exceptional Process, Not People
Beginning Balance
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Are You Always Hiring Your Replacement?
"If you're in any kind of leadership position so this isn't the cashier at Chick-fil-A but this might be like a shift manager right is you are always hiring your replacement. One of your job description line items is to train up and develop someone that will replace you" "There's just too much business risk to not have leaders doing that to make sure that things are things go smoothly," he says. 'It also makes for happier employees'
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